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WilliamLawson-9's avatar
WilliamLawson-9
Community Member
3 years ago

File in Resources Not Opening on Playback

Hello! I've used this functionality many times in the past. I add a PDF file to Resources in the Player. Then, on a course slide I add a hyperlink with the instructions "story_content/external_fil...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi William, 

Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience: 

  • Are you able to replicate the behavior using any PDF file? 
  • Did you notice the behavior appear after upgrading your Storyline 360 installation?
  • Were you able to follow each step listed in this article? 

Additionally, would you be willing to upload a copy of your project file here or in private by opening a support case so we can check what's happening? We'll delete it as soon as we're done troubleshooting.

WilliamLawson-9's avatar
WilliamLawson-9
Community Member
3 years ago

Joe—Thanks much for your reply and this guidance. I went in an updated my Storyline 360 install, but still not working. I looked at your article and found that the issue, however, we that I had not enabled the Resources in the Player. I had used this feature before many times, but had not realized that the Resources feature needed to be enabled first. That looks like it did the trick! Thanks, again.

Bill Lawson
Honeywell International

Sent from Mail for Windows

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