Forum Discussion

MoniqueH's avatar
MoniqueH
Community Member
9 years ago

FIX 4 U: Slide Play button Disabled (grayed-out)?

Need to view your slide without selecting 'Preview' but the play button is grayed-out or disabled? Here's a quick fix (nothing official but it works): Click the 'Story View' tab at the top lef...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
7 years ago

Hello Jon and Kathryn,

Thanks for chiming in to share your experience with your timeline playback buttons.

It looks like this issue has been reported to our team. We have not been able to replicate the issue and as you're finding, workarounds found by folks are inconsistent as well. 

Workaround:

  • Saving, closing SL and restarting
  • Switching between scenes and slides

I'll add this to our report as we track impacted users and if you find any consistency in recreating that would be especially helpful.

  • What operating system are you using?
  • Do you have more than one instance of Storyline open when experiencing this issue?
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