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IanGooding's avatar
IanGooding
Community Member
8 months ago

Font and Formatting Off in SuccessFactors

Hi, I'm able to publish a Storyline 3 file and run it successfully through SCORM Cloud with no issues. However, when the file is uploaded to SuccessFactors (our organization's LMS), some of the form...
storyline 360
FridolinWeiner-'s avatar
FridolinWeiner-
Community Member
26 days ago
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Hi! I am having the same issue. 
Some users experience the e-learning fonts scrambled.

it would be of great help, if you pointed me into the right direction on what you did in SAP to solve this...

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SuccessFactors","id":"message:1031838","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:1229882"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1031838"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1031838"},"body@stripHtml({\"truncateLength\":200})":" Hi, I'm able to publish a Storyline 3 file and run it successfully through SCORM Cloud with no issues. However, when the file is uploaded to SuccessFactors (our organization's LMS), some of the form...","body@stringLength":"639","rawBody":"

Hi, I'm able to publish a Storyline 3 file and run it successfully through SCORM Cloud with no issues. However, when the file is uploaded to SuccessFactors (our organization's LMS), some of the formatting is off-center or doesn't display properly (eg. boxes instead of letters). The font is also different, as I'm using Arial and Open Sans in the original file.

\n

The file displayed properly in SuccessFactors until very recently, and I'm not sure what happened to the file where it changed like this. Has anyone ever encountered this and would know a potential fix? Thanks! 

","kudosSumWeight":0,"postTime":"2024-08-02T14:21:07.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message1031838AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/239803/1/Screenshot_font_2.jpg\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message1031838AttachmentNumber2\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/239803/2/Screenshot_font_3.jpg\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__ref":"Attachment:{\"id\":\"attachment:message1031838AttachmentNumber3\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/239803/3/Screenshot_font_4.jpg\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1031838_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":73},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi, I'm able to publish a Storyline 3 file and run it successfully through SCORM Cloud with no issues. However, when the file is uploaded to SuccessFactors (our organization's LMS), some of the formatting is off-center or doesn't display properly (eg. boxes instead of letters). The font is also different, as I'm using Arial and Open Sans in the original file.

\n

The file displayed properly in SuccessFactors until very recently, and I'm not sure what happened to the file where it changed like this. Has anyone ever encountered this and would know a potential fix? Thanks! 

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Hi! I am having the same issue. 
Some users experience the e-learning fonts scrambled.

it would be of great help, if you pointed me into the right direction on what you did in SAP to solve this...

","body@stringLength":"224","rawBody":"

Hi! I am having the same issue. 
Some users experience the e-learning fonts scrambled.

it would be of great help, if you pointed me into the right direction on what you did in SAP to solve this...

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We upgraded Storyline 3 to Storyline 360. Then I saved the file as a 360 file, then republished and the formatting issues were resolved. I don't know what if anything was done on the LMS side. Any fixes they provided were only temporary. 

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We upgraded Storyline 3 to Storyline 360. Then I saved the file as a 360 file, then republished and the formatting issues were resolved. I don't know what if anything was done on the LMS side. Any fixes they provided were only temporary. 

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