Forum Discussion

Lenasue's avatar
Lenasue
Community Member
3 months ago

Formatting Issue with "Tabs" Element after Docebo Upload

Hello Heroes, I am writing to report a formatting issue. After exporting a course from Articulate Rise and uploading it to our Docebo platform, the paragraphs within the "Tabs" element are not disp...
rise 360
LaurenDuvall's avatar
LaurenDuvall
Staff
3 months ago

Hi Lenasue! Thank you for the update! Have you copied and pasted this text from somewhere? I'd also be interested to know if this happens in all other tabs in that specific interaction.

Lenasue's avatar
Lenasue
Community Member
3 months ago

Hi again and sorry for the delayed answer. 
Yes, the text has been copied and pasted from Google Docs into Rise. But the shortcut command + shift + V was used, so formatting should'nt be pasted. My colleague also said that she erased and inserted the breaks some times inside Rise but nothing changed. And yes, this problem also applies to the other tabs in this element.
I hope this helps!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 months ago

    Hi Lenasue​!

    Glad to see Lauren has been helping you!

    Thanks for following up and sharing the additional details. I can confirm we have this behavior logged as a bug in Rise 360. This bug causes:

    • Text copied from a Google document retains it's original formatting, instead of inheriting the text format of the Rise 360 course.

     

    I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. Thank you for your patience. I'm sorry if this has been slowing you down!

    • Lenasue's avatar
      Lenasue
      Community Member
      15 days ago

      Hi StevenBenassi​ 
      thanks for this information! 
      Is there any Update? I haven't received any notification from the bug report.
      Thanks
      Lena

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        8 days ago

        Hi Lenasue! Thanks for checking in! Right now, our team is focused on other Rise 360 fixes, so we haven’t started work on this one just yet. When it moves up the priority list, we’ll make sure to share an update here. Appreciate your patience!