Forum Discussion

HalleyBox's avatar
HalleyBox
Community Member
2 months ago

Forward Seeking Issue

I have added a video as a video block in Rise 360 and selected “allow forward seeking” but it is not allowing it.  when i embed it, it works fine but there’s a sharing access issue there.  Anyone h...
rise 360
LucianaPiazza's avatar
LucianaPiazza
Staff
2 months ago

Hello HalleyBox, 

I see that you've opened a support case and are working with my colleague, Lejan. You're in excellent hands as they take a closer look at your course! We'll continue the conversation over in your case, so everything is in one spot! 

HalleyBox's avatar
HalleyBox
Community Member
2 months ago

I actually came across someone else's reply on this platform regarding the same issue. He stated the URL had to be added to their cisco umbrella.  I had my IT department do this and that fixed the issue for me.  (Just in case someone else comes across this) 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Thank you for sharing what worked well for you, HalleyBox! I'm sure this will be helpful to folks who come across this thread in the future! 

    Have a great start to your day and happy authoring!

  • BradDameron's avatar
    BradDameron
    Community Member
    22 days ago

    Thank you for posting this! We had this exact same issue.I checked with our IT department and they recommended I submit a ticket to "unblock/whitelist Articulate 360". They specifically added articulateusercontent.com to the decyprtion list. (This is IT's words) Now all is working fine.