Forum Discussion

CarrieFranz's avatar
CarrieFranz
Community Member
13 years ago

Fuzzy Images

I am finding that images degrade significantly when inserted into a course. I have compared images that were on slides imported from PowerPoint and images that were inserted (with different format:...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
9 years ago

Hi Glenn,

I checked in on your case and saw that Miker was able to see it the behavior. Miker shared the following:

The issue appears to be specific to the following combination: 

1. A certain font (in this instance Arial Narrow), 
2. the HTML5 output, and 
3. Google Chrome. 

As you've noted, the workaround appears to be using a different font. Calibri appears to work correctly in the published output. 

He has also reported this to our team as a possible software bug, so we'll meet with them to figure out next steps.

Thanks again for your patience while we tested this out, and we'll share additional information with you once it's available.