Fuzzy Images

Alyssa,

I'm seeing: "story_html5.html"

What do I need to do differently?

Ah, that makes sense. It sounds like your browser is forcing the HTML5 version instead of the Flash version. What browser are you using, and do you know if Flash is enabled in your browser? 

If you're using Chrome, which is the only HTML5 supported browser for Storyline 2, follow these steps to enable Flash.

I enabled Flash as you suggested and it is better but not by as much as I hoped. It's certainly worth doing but I may be better served by working within the confines of the optimum browser and screen sizes.

But as an enhancement suggestion can improved full size resolutions be looked into?

Thank you so much for your help Alyssa. You rock!

So glad I could help! And the bluriness you're seeing actually has more to do with HTML5 than Storyline itself. This article explains it well.

Let me know if you have other questions!

Hi Alyssa,

New issue: In preview my file pays fine but when published and reviewed the strangest thing happens - my Arial Narrow font is dropping all its lowercase "i" characters!

I bumped up the PPT font size (Storyline is an imported PPT file) from 18 to 20 to see if that helped - but it did not.

Attached is my zip file. Can you shed any light on this with me?

Thanks again -

Glenn 

Hi Glenn,

Can we take a look at your .story file itself? That's the file prior to publishing and then we can dig a bit deeper into what's happening! 

Sure Ashley. Thanks!

My quick fix was to change font (Arial Narrow to Calibri).

But when I saw an earlier post about Universe Narrow being "blurry" I thought it might be worth a look.

Hi Glenn,

I published your file to my local drive for Web and then uploaded here to Tempshare.  I didn't see any missing letters in the Flash output or the HTML5 output using Chrome. Could you give that a test and let me know how it looks for you?

If you see any missing letters let me know what browsers too! 

Just so you know, I published it with Storyline 2 Update 12. 

Hi Ashley,

Using the latest version of Chrome I clicked your link (an html5) to review the published file and I'm still missing lowercase "i's".

I switched to Firefox and it looks fine! What the heck?

Is html5 not a good fit for Chrome? I've previously posted all my work through an LMS and I've never seen image degradation like I'm encountering now. So odd... 

Hi Glenn,

Do you know what version of Chrome and Firefox you're using?  Here's a quick video I made in peek on how to check. 

Chrome has been historically the best option for HTML5, but I've now heard about this missing "i" issue from a few users - although I can't replicate it myself!  Are you missing the "i"s everywhere? I see them on the first few slides but didn't go much farther than that. 

If you can figure out version, that'd be really helpful as our team is looking into this oddness!