Forum Discussion

PratikAthane-5a's avatar
PratikAthane-5a
Community Member
4 months ago

German special character get replaced with codes when searcing simple caracter.

Hi Team, We found that a German special character like ‘ä’ is replaced with codes when searching for a character ‘a’. Also after searching for a character ‘o’, the module shows a blank page.   T...
rise 360
EricSantos's avatar
EricSantos
Staff
4 months ago

Hi Pratik,

I'm sorry to hear about the trouble with special characters. I'm happy to help troubleshoot, and I would like to start with a few questions.

Are you publishing your Rise 360 course to Web, LMS, or Review? When you say search, did you mean using the Find function in your browser (in Google Chrome by pressing CTRL+F)?

I published a sample Rise course with German characters to Review 360 and did not experience this behavior. We'd be happy to investigate further if you're willing to share a link to your published output. A screen recording of the issue would also help a lot.

Looking forward to hearing from you!

  • PratikAthane-5a's avatar
    PratikAthane-5a
    Community Member
    4 months ago

    Hi,

    I will explain shortly. if we open the review link the course gets launched. We press Start the Course and go to the next page. In the Rise course itself, we have a search option in the Menu bar.

    If we type "a" and hit enter a German special character like ‘ä’ is displayed as &a in the course. A screenshot is attached for reference.

     Thanks & Regards,

    --Pratik Athane

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