Forum Discussion

JulianaGalvao's avatar
JulianaGalvao
Community Member
3 years ago

Hello. I was trying to replace a video on the Storyline file. Neither is the video getting replaced nor is the video getting inserted.

So, the status of the video remains unchanged with options such as replace a video or insert video > video from file. I'm wondering how this can be fixed. The storyline file is not getting updated...
storyline 360
MCostaStienstra's avatar
MCostaStienstra
Staff
3 years ago

Hi, Juliana, and welcome to E-Learning Heroes! ✨

Thank you for reaching out!

Let me ask you a few questions to help you troubleshoot the issue:

  • Are you working from a local hard drive? We don't recommend working with files on a network drive.
  • Is this happening with one specific .story file?
  • Have you attempted to repair Storyline 360? Here are the instructions.

If a repair doesn't solve the issue, or if it's specific to a file, I'd recommend opening a support case with our engineers.

Let me know if this works!

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