Forum Discussion

Ange's avatar
Ange
Community Member
2 years ago

Help please! How to roll back to previous version of Articulate 360

Hi, I downloaded the new version and now I am getting errors (using storyline) when I try to change the most basic of things such as text, text-to-speech, even when I go to preview a slide.  I filled in some of those error messages that pop-up: "what were you doing when."  Tried closing down, shutting computer down etc. etc.  Thanks for any help, I am on a deadline.

  • Ange's avatar
    Ange
    Community Member

    I reinstalled prior version: But the errors seen when the new version was installed remain, it was all working perfectly yesterday. Please advise. 

  • Hi Ange CM,

    I'm sorry you are getting errors while using the software! Would you be able to provide any more details or possibly a screenshot of the errors you are getting? I would love to open a support case for you or you can open one using the link below.

    Thanks for reaching out!