Hello Lisa,
Sorry to hear that you're running into image quality issues with your media files in Rise 360.
You can check out this article which contains some helpful tips on how to achieve the best quality for images in a Rise 360 course. The article also includes some recommendations on which ratio to use which you might find helpful.
If the issue persists after going through the article, please open a case with our support team here for further assistance. We'll be able to take a closer look at what's causing the quality images in your course once you connect with one of our support engineers.
