Forum Discussion
How to set reoccurring courses?
Thanks Kelly, I appreciate the reply.
I apologise as this seems like such a simple thing but it doesn't seem obvious on how to "re-enroll learners on a course" as you mentioned. If a leaner has completed a course no matter what I do I cannot seem to re-enrol them to repeat the course. Am I missing something here?
Thanks for your help.
Hi, LloydAygun!
I'm happy to provide some further clarity here - I should've been clearer. Once the customer has completed the course, one option is to remove them from the training. Here's how:
- Navigate to the Manage tab and select the Courses section.
- Click on the title of the training from which you want to remove the learner.
- Go to the Learners tab.
- Hover over the learner's entry and click 'Remove'.
This will unenroll the learner from the course, and they will no longer see it in their "Assigned to me" tab. When it's time for training, you can enroll the learner in the course again. I hope this helps!
Hi KellyAuner! If I follow the steps you outlined, will I still be able to view a learner’s historical completion record? For example, if an audit took place and I needed to check if someone completed the course last year.
If removing learners clears their completion history, then that won't work for me. So in that case, would the only option be to create a new course each year and re-enroll everyone?
Hi Laura_MacDonald,
Good day!
Great question about learners' completion records!
I’ve created a support case so our Reach 360 support team can assist you further.
You’re in great hands! Our support team will contact you by email shortly.
Hi Laura_MacDonald Yes this is the reply I had, a new course needs to be created every year with a variation on the name (i.e 2025/2026 etc).
