Forum Discussion

AlFrank's avatar
AlFrank
Community Member
4 years ago

How to set up collaboration

I created a number of Rise courses for a client. My client want to be a "collaborator" so she can make changes. I don't know how to set this up. My client sent me a screen shot with a "collaborator"...
rise 360
KatiaTzolova's avatar
KatiaTzolova
Community Member
4 years ago
Hi, I was able to invite people to be collaborators. I was able to see them when I am in Review 360. For some reason, they disappeared and I am not even able to find the menu that I used to enter their e-mail addresses to invite them again. 
Can you please provide more information where to find the option to add collaborators? why they disappear after a while?
  • LeaSAgato's avatar
    LeaSAgato
    Staff
    4 years ago

    Hi Katia! You can check out this article for the steps on how to add collaborators to your Rise course. Collaborators can remove themselves as a collaborator on your content. Is it possible that your collaborators have done this which would explain why they have disappeared as collaborators on your course?

    If this is a recurring issue for you, kindly submit a support case using this form, and our customer support engineers will reach out to you directly to work with you on the issue. Thanks!

    • KatiaTzolova's avatar
      KatiaTzolova
      Community Member
      4 years ago

      Thank you.
      I am able to see the collaborator now. Not sure what had happened.
      Next time if this happens again, I will contact you.

      Thank you,

      Katia P. Tzolova
      Underwriting Training Specialist; UW Training, Practices and Quality Assurance; Group Benefits
      E Katia

      • LeaSAgato's avatar
        LeaSAgato
        Staff
        4 years ago

        That sounds great, Katia! Thanks for letting us know.