Forum Discussion

MacMcLemore's avatar
MacMcLemore
Community Member
11 years ago

How to use "Auto Recovery" in Storyline 2.0

I have just lost 8 hours work on a Storyline 2.0 project. I clicked on "Preview Entire Project" and the software aparrently crashed. It came back with nothing and the page layout and project lay...
storyline 360
MacMcLemore's avatar
MacMcLemore
Community Member
11 years ago

Yes, I had saved. But I don't see anything associated with the name I had given the project.

This is the 2nd such crash of Storyline 2.0 on this PC I have experienced. Sadly, I had many such crashes and even total system "lockups" while using the the older version.

I mention this only because, strangely, almost all have occurred when I'm in the middle of a project and someone comes in and I decide to show them what I'm working on or they ask if I can show them. I don't hit "save" in these instances because I never know how long it's going to take to complete the save (although, I have had crashes while saving). I usually just hit "preview" which, for whatever reason, takes much less time (even for an entire project) than a save does... ...and it crashes. I have attempted to do repairs to the software once or twice but, because I must have admin rights to do so, and it can take weeks, literally, to get admin to log in for that, I just start rebuilding from scratch.

New rule as of right now. NO MORE AD HOC PREVIEWS... FOR ANYONE.

Oh well.

William (Mac) McLemore
Nissan North America-Canton, MS
Technologist/Training Development
Global Maintenance Reinforcement

davidmckisick's avatar
davidmckisick
Community Member
11 years ago
Mac McLemore

This is the 2nd such crash of Storyline 2.0 on this PC I have experienced. Sadly, I had many such crashes and even total system "lockups" while using the the older version.

I mention this only because, strangely, almost all have occurred when I'm in the middle of a project and someone comes in and I decide to show them what I'm working on or they ask if I can show them. I don't hit "save" in these instances because I never know how long it's going to take to complete the save (although, I have had crashes while saving). I usually just hit "preview" which, for whatever reason, takes much less time (even for an entire project) than a save does... ...and it crashes. I have attempted to do repairs to the software once or twice but, because I must have admin rights to do so, and it can take weeks, literally, to get admin to log in for that, I just start rebuilding from scratch.

 

This really sounds to me like a bad install, or a corrupted computer (virus/malware), or both. Storyline should not be crashing that much. It rarely crashes on me and SL1 crashed like 2 times in 2 years.