Forum Discussion

Steven_Haigh's avatar
Steven_Haigh
Community Member
5 years ago

Hyperlink to Resources

Hi  I am trying to create a hyperlink to a document that I have in my resources.  I have seen other discussions on this but mine is not working for some reason. I just get an error message (atta...
storyline 360
Steven_Haigh's avatar
Steven_Haigh
Community Member
5 years ago

Hi Judy, I think I am missing something.  I don't get the Jump to URL/file option, just the Open URL/file option and if I click on the Load file button it just allows me to load external files.

 

I think I am clearly doing something wrong?

JudyNollet's avatar
JudyNollet
Super Hero
5 years ago

Hi again, Steve,

I work in Storyline 3. I'm guessing you're using SL360, which probably accounts for the difference between "Jump to URL/file" vs. "Open URL/file."

There is a difference between how SL3 and SL360 handle external files. As per this article, SL360 puts files directly in the story_content folder (not in an external_files folder):

https://community.articulate.com/series/articulate-storyline-360/articles/articulate-storyline-360-user-guide-how-to-attach-resources#add 

Since you're not seeing the file in that folder, here's one more thing to try: Copy and paste the file into the story_content folder after you publish the course.  Be sure to use the same file name as when you loaded the file.

Other than that, I'm no help at this point. I suggest you contact the support staff by submitting a case. Do that here: 

https://articulate.com/support/contact