Forum Discussion
Hyperlink to Resources
Hi,
Need your help in solving the below issue. This has really made me scratching my head ☹
Requirement – I want learners to download additional documents in a PDF format.
Steps followed
Added the ‘Open URL/file’ trigger to a PDF icon/image.
Click the ellipsis button to navigate and select the required file stored in my SharePoint folder.
Publish the story file and upload it in the LMS.
Error
Learners receive ‘Sorry, you don’t have access’ error.
How do I resolve this issue? Please suggest.
To add, i have resources link enabled in player and added few others public links and not these pdf links. And I don't see any external_files folder created in the story content folder. Do I necessarily need to add a link to the PDF files in addition to the 'Open URL/file' trigger to work?
Hello Ponnammal Sundaram,
Happy to help!
The files in your SharePoint folder might not be publicly accessible. As a troubleshooting step, you can:
- Try modifying the permissions of your SharePoint files so that they are available publicly.
- Try hosting the files in Amazon S3 or Google Drive with access permissions set to public to see if this fixes the issue for you.
Let me know how it goes!
Thanks, Jose. As suggested in the discussion thread below, I linked to the file rather than the URL, and it worked. I also verified that a copy of the file is loaded in story_conten/external_files.
Hosting the files in a cloud space like Amazon S3 or Google Drive is a good option; I will evaluate that, too
Open URL/File - Articulate Storyline Discussions - E-Learning Heroes
