Forum Discussion

MarkCairns's avatar
MarkCairns
Community Member
2 years ago

Hypertext links not working when in a scroll box

Hello Heroes, I'm experiencing an issue where the hypertext links are not working when in a scroll box. This is a new issue in Storyline 360. It used to work just fine in the past. I'm using th...
storyline 360
FredGood's avatar
FredGood
Community Member
4 months ago

I noticed today that in order to get email links to work in my scrolling panel, I had to NOT use the "Send email" trigger (putting the email address in the field), but instead to use "Open URL/file" trigger and put "mailto:joe@emailaddress.com" in the field instead. This appears to be the only way to make them work inside a scrolling panel.

ShannonPopp-471's avatar
ShannonPopp-471
Community Member
3 months ago

I am having the same issue. the Open URL/file trigger isn't working either. when clicked, the scroll panel jumps back to the text at the top of the scroll pane. 

  • EricSantos's avatar
    EricSantos
    Staff
    3 months ago

    Hi ShannonPopp-471​,

    Sorry to hear that you’re running into trouble with this!

    I set up a sample Storyline course with a text box inside a scrolling panel and used the Open URL/File trigger with a mailto: link. In my testing, it worked as expected, similar to what FredGood​ described.

    I’m sharing the Review 360 link and attached the Storyline file I used so you can see what I tested.

    Can you let me know if this happens for you in a brand-new, simple course, or only in a particular project? If you’re able, please share your file here in the thread so we can take a closer look. Or, if you’d prefer, you can send it privately through a support case.

    Looking forward to your response.