Forum Discussion

LindseyJacob-d8's avatar
LindseyJacob-d8
Community Member
9 months ago

Image Sizing Issue in Process Interaction

Hi Everyone, I'm having a bit of an issue with image sizing in a process interaction. On one slide, the image is large, but on the next slide a different image seems to get compressed. I've check ...
rise 360
LindseyJacob-d8's avatar
LindseyJacob-d8
Community Member

Hi Jose,

Thanks for your response! I tried your suggestion, unfortunately it didn't work for me. I'll be opening a case.

Thanks again,

Lindsey

KarlMuller's avatar
KarlMuller
Community Member
9 months ago

Hi Lindsey,

Without seeing the actual images it's difficult to identify the problem and propose a solution.

I have had similar problems in the past, and it was caused by the image having quite a bit of white space all around the sides of the image.

I suggest viewing the image in the Process Block to see if there is white space you don't need.

If this is the case, you can use the Rise cropping tool to only display the part of the image that actually has content.

That will immediately make your image appear to be bigger.

  • LindseyJacob-d8's avatar
    LindseyJacob-d8
    Community Member
    9 months ago

    Hi Karl,

    Thank you for your suggestion. I've cropped the image already, so that is not the issue. I also tried editing it by adding white space in order to crop the photo afterwards. Unfortunately, that didn't solve the issue either. 

    Thanks again either way!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      9 months ago

      Hi Lindsey!

      Glad to see Joe and Karl have been helping you!

      Smart move on opening a support case! I see that my teammate Philam is handling your case and just replied to your e-mail with insight into this issue.

      We can continue troubleshooting through your case to keep all information in one spot.