Forum Discussion
Images are all Blurry in Storyline...inserting images from Snag-it and PhotoShop...have tried everything!
Hi Everyone,
Just an FYI....My boss and I just talked with Tech Support and they were super helpful. They looked through all our settings that we are using and watched me - via zoom - post images into SL 360 from Snag-it.
We found some easy tweaks that helped the image blurriness (my boss has her display set to 100%; mine was 150% and images were worse than she's experienced), and they showed us some workaround (if we need to insert a clearer image into an already-rendered SCORM file, we can do that). I've also been using my laptop; she has clearer images on her desktop.
Our 35-45 minute Zoom call was all done with the understanding that Articulate is aware of their isssues and they may have found the cause of them....and now they're ready to implement a fix. I am much less frustrated than I was and feel like we have a process we can use - that will continue to improve as they get closer to a solutoin.
When I have issues with software, I am the first one to let everyone know..so I thought I should also let everyone know I felt like I was listened to today and had two very professional gentlemen who didn't just yell "you have to paste the image the same size as it was in snag-it" when I know things worked before - even when I didn't do that.
I would suggest giving the tech guys a shot. Ask for Tier 3 Technical Assistance when you inquire...those guys won't make you go thru the steps you've already been thru - they get it...you are frustrated...and they will help you!
Thanks!
Peggy
Hey Peggy,
great news! Do you have some kind of special subscription for this support level? I got told from the support that he can't do it and they will add it on the list of suggestions of the community.
Additionally I had another post where I describe drag and drop is lagging in 1920x1080 and the support said they have same issues and will look into it. No workaround suggestions.
Is there a portal for this level of suppor?
Greets, LucasHello Lucas!
As Peggy shared, there isn't a special subscription that offers different support offerings. We have a specific support process in place when handling cases and since this has been a common issue, we did hand it over to our Tier 3 team for further troubleshooting. Most customer interactions are handled by our Technical Support Engineers via chat and email, but as I mentioned, since this has been a common issue we brought our Tier 3 team in since this needed immediate attention.
If anyone has additional questions, please don't hesitate to reach out to our team by submitting a support case. It will go directly to our Technical Support Engineers for troubleshooting.
