Forum Discussion
Images are all Blurry in Storyline...inserting images from Snag-it and PhotoShop...have tried everything!
Hey Peggy,
great news! Do you have some kind of special subscription for this support level? I got told from the support that he can't do it and they will add it on the list of suggestions of the community.
Additionally I had another post where I describe drag and drop is lagging in 1920x1080 and the support said they have same issues and will look into it. No workaround suggestions.
Is there a portal for this level of suppor?
Greets, Lucas
Hello Lucas!
As Peggy shared, there isn't a special subscription that offers different support offerings. We have a specific support process in place when handling cases and since this has been a common issue, we did hand it over to our Tier 3 team for further troubleshooting. Most customer interactions are handled by our Technical Support Engineers via chat and email, but as I mentioned, since this has been a common issue we brought our Tier 3 team in since this needed immediate attention.
If anyone has additional questions, please don't hesitate to reach out to our team by submitting a support case. It will go directly to our Technical Support Engineers for troubleshooting.