Import glossary successful but there is nothing in there

I have received an exported glossary in a csv format from a colleague.  She prepared the glossary to save me time.  I opened the file and there are rows of definitions.  Yay!  I import the file and the message reads that the import was successful.  But the glossary is empty.  I have successfully exported and imported files before.  Has anyone experienced this issue with their glossary imports?  If so, how was it resolved?