Forum Discussion

Kendra's avatar
Kendra
Community Member
5 years ago

Inconsistencies with Screen Readers

Hi! My team has been experimenting with the latest accessibility updates in Rise. We're currently working to gain an understanding of screen readers and how they read through Rise courses. We've tes...
rise 360
KrisShenenbe782's avatar
KrisShenenbe782
Community Member
2 months ago

I was reading a previous post and it didn't say what the solution was to this issue. This is a bit urgent for me. I'm using Jaws to read the screen. I have text in the captions field. Here's a screen shot of the grid:

What I've done and the results:

  • Without alt text, Jaws completely skips the block
  • With "" in the alt text, Jaws completely skips the block
  • When I copied the captions and pasted them in the alt text fields, Jaws read each one three times.

What do I need to do that I haven't tried to get Jaws to read the captions? If I can't get this figured out, I can't use the image grid blocks.

I've opened a ticket and thought I'd also check with the community.

 

Thanks, Kris

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi KrisShenenbe782​!

Sorry to hear the JAWS screen reader is not dictating your Rise 360 content as expected!

Smart move on opening a support case! I see that you're working with my teammate, Cleober. It looks like he just replied to your e-mail with some follow-up questions.

We can continue the conversation there, to keep all information in one place.