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EvaKakliugina-6's avatar
EvaKakliugina-6
Community Member
2 years ago

Inserted video via multimedia, but the stop frame is blurred

Hi, When I insert a video via multimedia, the first stop frame is worse quality than the original video and once clicked play the view is good. But that first view is distorted a bit. Can I do som...
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Crystal-Horn's avatar
Crystal-Horn
Staff
2 years ago

Thanks for those screenshots, Eva! I can definitely see how the quality is not right on the first frame. As a first step, you can try opening the video file in an editing tool and exporting it again to .mp4. We use the third party tool, Handbrake, and it might help clear out anything weird.

If that doesn't work, you're welcome to privately share the video file with us by clicking here, and we can troubleshoot more in depth!

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