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FatimaGuiomar's avatar
FatimaGuiomar
Community Member
2 years ago

inserting a video into Storyline 360

Hello:

I am inserting a 37min video into my project in Storyline 360.

Under the timelines, it remains at 5s.  When I preview the file - there is nothing.  I have never encountered this before.

Help please.  Thanks

  • Hello Fatima, 

    Sorry to hear that you ran into this issue. Would you be willing to share a copy of your video file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!