Inserting Modern Illustrated character to Master slide

Hi Nicole, 

Thanks so much for reaching out!  So sorry to hear you are having issues inserting your illustrated characters into the master slide of your project. Happy to help! 

As a first step, I recommend double-checking that Storyline 360 is running the latest version on your device (Build 3.68.28887.0).

• To see what update you are currently on, please click to the Help tab, and then select About Storyline.

Here's how you can update your applications:

Update Authoring Apps

If updating doesn't seem to give you any luck, I have another question and recommendation for you:

• Have you experienced this issue on a new project file as well?
  • If so, a simple Storyline 360 repair should fix this issue! 

If you are still having difficulty, we'd be happy to take a look at your project file. Please feel free to share your file in this thread or privately in a support case. 

Hope this helps!