Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, i...
This continues to be a major problem for our organization.
When we build our courses, we seldom use the block library, as we have created custom versions of each block type.
As a result 99% of the blocks we insert into a new Rise course comes from the Block Template library.
So every time inserting an item from the Block Template library fails two or three times in succession, it has a major impact on our productivity.
We simply cannot afford the time it takes to redo inserting a block template over and over until it randomly decides to finally work.
Thanks for sharing that impact, Karl. I'm sorry for the impact to your team's productivity. We're exploring what is causing this performance slow down, and we'll share here when we know more.
Karl, can you determine if there's any difference in behavior if you're loading templates using the "all authors" filter as opposed to filtering to a single author? Thank you!
Hi Crystal,
I'm the only person in our organization that may create templates that are shared with the team.
So I don't have any other authors to choose from to test this.
This is exactly the challenge we have. Having to give up work for the day as blocks are hanging.
This is happening to us too. We also can't cancel the "Inserting template' if it fails to load. We have tried in different browsers and users and doesn't fix.
Pete's fix worked.
Hi there,
Wanted to directly respond with the fix that another user posted, but was buried in the thread. Hope this helps!* Pete Theodore
19 days agoJust encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.
Annie White (she/her/hers)
Senior Art Director | Collective Next, LLC
office: 617.517.9840
web: collectivenext.com
linked in: https://www.linkedin.com/in/annievwhite/
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