Forum Discussion

CaFerreira's avatar
CaFerreira
Community Member
8 months ago

Invalid Embed Code

Hi there! I was getting the invalid embed code my the Rise 360 course and found this article about it: https://access.articulate.com/support/article/Rise-How-to-Fix-Invalid-Embed-Code I tried addin...
rise 360
LucianaPiazza's avatar
LucianaPiazza
Staff
8 months ago

Hello CaFerreira​, 

Welcome to the E-Learning Heroes Community! I appreciate you sharing what you've tried so far. I can confirm that Guideflow is not included in the list of Embedly-supported content providers, so I'm curious to learn more! 

  • You mentioned that you inserted <iframe> at the start and end of the code. I can confirm you do need to include <iframe src="URL"></iframe>  for it to be read correctly. Simply replace the URL with the content you'd like to embed from Guideflow.
    • Do you have this setup in place for your iframe?

 

  • I see on Guideflow's support page that you must enable public access prior to sharing.
    • Have you gone ahead and made this content public?

 

If you are still experiencing a blank view, please share the complete iframe code in this thread so we can confirm your setup and see if we are experiencing the same behavior.

Looking forward to hearing from you! 

CaFerreira's avatar
CaFerreira
Community Member
8 months ago

Hello LucianaPiazza​ ! Thank you so much for your help. I ended up creating a ticket to the Articulate team, and it looks like I had an iframe code within another iframe code, which Rise 360 does not support. The team provided me with a shorter version of the code that worked 🙌

Thanks again!

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    8 months ago

    Hello CaFerreira​, 

    Great call opening a support case! Thanks for sharing that my colleague Dexter was able to assist you with the correct iframe code setup! 

    Feel free to reach out in the community with any future questions or discoveries. 

    Have a wonderful day!