Forum Discussion

karlos's avatar
karlos
Community Member
6 days ago

Invisible Videos

All,

 

I am adding videos to my Storyline, one criteria I am using to choose which ones I can use is based on the ones that will appear invisible or not.

I have added roughly my tenth one today that just wont appear when I preview or publish, I am constantly forced to keep choosing ones that do appear.

Has anyone else experienced this?

Thanks,

Karl

Articulate 360
content library 360
storyline 360

3 Replies

Sort By
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 days ago

    Hello karlos​, 

    Thanks for reaching out! I want to confirm that the maximum file size for videos in Storyline 360 is 2GB each. 

    • When checking on your device, can you see if the video files you're looking to insert exceed that file size?
    • Just to confirm, the videos you currently have in your course are visible when editing but not in preview or published outputs?
      • Do you notice any change to the video behavior if you import your slides into a brand new .story file?

     

    As a reference, I'd like to share our best practices when working with images and videos in Storyline 360. 

    Looking forward to hearing from you! 

    • karlos's avatar
      karlos
      Community Member
      3 days ago

      Hello LucianaPiazza​,

      Answer to your questions below:

      1. The video files are taken from the available library that came with A360.
      2. The videos don't show after any action e.g. they show when I stay in edit mode but it vanishes when I do the following:
        1. Preview all
        2. Preview this slide
        3. Publish as Video or Review 360

      I have tried to resolve it by adding a new blank slide and adding the video file again, I have also tried to use the same video in different courses I am working on, nothing works.

      I am currently finding around 20% of the videos I have tried to use experience this issue.

      Thanks for the best practices, I will have a look at it.

      Thanks for your help...

Related Content