Forum Discussion

HannahPagel's avatar
HannahPagel
Community Member
2 years ago

Issue deleting folders in Rise

I'm having trouble deleting folders in Rise. I select the bin icon and confirm I want to delete the folder but always get an error message: Request failed with status code 403. There's nothing in th...
rise 360
MelissaSayre's avatar
MelissaSayre
Community Member
2 years ago

Yes, it is still occurring. 

  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    So sorry to hear that it's still occurring. Are you seeing an error when you attempt to delete a folder?

    Here are some troubleshooting tips:

    -Log out of Rise, close your browser then relaunch it then log back into Rise. Please make sure that the supported browser you are using is updated. Once updated, please restart your browser and try reaccessing it. Does the issue persist?
     
    -Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
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