Forum Discussion
Issue: GIFs won't play if any formatting applied
After inserting GIFs into my story, they will not play if I apply cropping or an image shape. The Preview loading time when attempting this is also excruciatingly long (10-20x longer than normal) or...
Thank you. I did not see an attachment on your response. I will try to find a GIF to test though.
You're welcome, Andrew. The GIF file may not have gone through the first time. Let me attach it again here.
Please keep me posted. Thank you!
I had the same results as you. The sample you provided worked, while mine remained static. I have opened a support ticket. Thank you again.
Thanks for the feedback and for submitting the support case, Andrew! I see that my colleague Chester helped confirm further that the GIF file is indeed static.
Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.
