Forum Discussion
Issue: GIFs won't play if any formatting applied
After inserting GIFs into my story, they will not play if I apply cropping or an image shape. The Preview loading time when attempting this is also excruciatingly long (10-20x longer than normal) or...
Hello Daniel!
Thank you for reaching out! I've tested this on my end with a gif and even when cropping, the gif plays in Preview. Have you found this occurs with every gif you import into Storyline 360 or just this specific one? Additionally, are both the gif and .story files saved locally? Often times, a delay will occur if the file is saved to a shared or network drive.
Lastly, it would be helpful if you could share your .story file! You can share it in this discussion or privately in a support case.
