Forum Discussion
Issue publishing to Review
I've not been able to publish to Review since Friday. The error message reads:
Something went wrong. There was an error publishing your course. Please try again. (image attached for reference)
I...
Additional update on this, for anyone who may also be experiencing this issue. Upon further testing, I discovered that other Rise courses were publishing to Review without an error message. I then created a copy of the course, and published to Review - it worked.
For whatever reason, the original course is still unable to publish to Review, but the new copy of the course is working as expected.
FYI.
Hello Agnieszka,
Good job resolving the issue by duplicating the Rise course; thanks for sharing the solution with us! I'm happy that you were able to work with my teammate, Clara, in a support case, and I'm sharing her comments below on the reason why the solution worked for the benefit of our community members:
Duplicating the Rise course can definitely help with some of those weird issues that pop up. This is because some portion of media, link, or just how the course is housed on the server can become corrupt. It is rare, but we have seen it happen. Duplicating the course will force it to rebuild those connections.
If you need help with anything else, please let us know here or privately in a support case. We'll be happy to assist you!
