Forum Discussion

SharonLam-a1a24's avatar
SharonLam-a1a24
Community Member
2 months ago

Issue with AI Voice Over – No Audio Track Generated

Hello, I’d like to report an issue with the AI voice-over feature in Rise. Today, it is not generating an audio track as expected. I’ve tried multiple times. It keeps showing Processing audio fo...
rise 360
StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi SharonLam-a1a24​!

Sorry to hear you're having trouble with the "Generate AI Audio" Block in Rise!

I haven't seen other reports of this behavior. Also, when testing on my end, the processing times were minimal. Everything was working as expected!

I have some follow-up questions to help us troubleshoot this better:

 

Looking forward to hearing from you!

SharonLam-a1a24's avatar
SharonLam-a1a24
Community Member
2 months ago

Thanks for reaching out. I experienced this issue in Chrome for a few hours, then switched to Edge. Since then, I've seen these issues again when using AI audio V3 (beta); however, 90% of the time, I can generate the audio. FYI, clearing my browser's cache didn't help. The other AI Blocks work fine; the issue only occurs when generating AI audio with V3 beta. Thank you for your attention to this matter. I greatly appreciate it!

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hi SharonLam-a1a24, 

    Thanks for sharing what you've tried so far. I'd like for our talented support engineers to take a closer look at what you're experiencing. We'll continue the conversation over in your case, so everything is in one spot!