Forum Discussion

PaSchl's avatar
PaSchl
Community Member
10 days ago

Issues with AI image generation (very slow / not loading)

Hi everyone,

I’m currently running into problems with AI image generation, It keeps loading, but nothing actually happens. (. Screenshot)

Is anyone else experiencing similar issues at the moment, or is it just me?

Thanks in advance!

ai assistant

9 Replies

  • Helga_Maria's avatar
    Helga_Maria
    Community Member
    5 days ago

    The latest fix is unfortunately not working well for me. The image of the woman in front of the computer was generated today, while the other image is from a couple of weeks ago. Although I used the exact same style prompt, the results are completely different. I am creating a series of courses and need a consistent visual style throughout. I only have the final course left to finish, but with the current state of the image generator, I cannot achieve a satisfactory result.

     

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      3 days ago

      Hello Helga_Maria, 

      Thanks for reaching out! I'd like our team to learn more about your setup. I've opened a support case on your behalf, and we'll be in touch via email. You're in excellent hands! 

  • MikeAnderson-27's avatar
    MikeAnderson-27
    Community Member
    7 days ago

    The 'fix' is horrible. AI images are not even close to the same quality as before. Look at the attached result of a simple query. 

     

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 days ago

    Hi PaSchl, 

    Thanks for reaching out! I'm glad to see Ron jumping in to share that we have a status up regarding AI Image Generation. This issue isn't just happening on your end! Appreciate your help in keeping the community informed, RonPrice! 

    Our team is actively investigating these issues and we'll share updates on our status page as they become available. Thank you for your patience and understanding while we work toward a resolution! 

  • PaSchl's avatar
    PaSchl
    Community Member
    10 days ago

    Hello,

    thank you for the information. :)

    Maybe this might also be relevant for support LucianaPiazza​ . I am using Internet Explorer (Edge). Clearing the cache and cookies initially helped, allowing me to access open the image generator in general.

    However, the image generation itself is very unstable. In particular, when selecting “Latest Generation Model”, error messages occur or it is loading forever . Additionally, after about an hour, I lost access again to even open the image genearator and had to clear the cache once more. This would be quite impractical if it is required after every use.

    The loading times are also very long. Sometimes a red error message appears under “Generate Image” saying “Something went wrong”, and in my latest attempt, no image is generated at all, regardless of the selected model.

    Thank you very much and best regards,
    Paul

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      10 days ago

      Thanks so much for sharing your experience in more detail, PaSchl! 

      I've shared your experience with our engineers and can confirm that what you're seeing is related to the image generation issue we've been investigating over the past few days.

      Please keep an eye on our status page for updates as we work through the issue. We appreciate your patience and understanding while we work toward a resolution.