After reporting the issue, I got a reply. To be honest, half of the reply is beyond me. I am pretty good with IT, but the reply wasn't clear and didn't have full details. I'm a little angry, to be honest. Some of us do not have an IT department; we work independently. So my issue hasn't gone away. I've found a work around, as I have deadlines to stick to. I'm saving the figures one by one and then saving them as png's and taking them back into Storyline. Long-winded.
Hi Jennifer!
I'm so sorry to hear about this setback and the frustration it's caused!
I see that you've connected with my colleague Johnrey through your support case. If certain troubleshooting steps were unclear, I'm sure Johnrey would be happy to provide more clarity. If you would like to reconnect with him, please follow up with him through your case.
We'd be happy to assist further!
