Hi Lisa,
Sorry to hear that you ran into this snag.
There are times when loading issues are caused by the presence of corrupted data in the project, a faulty result slide, or something else entirely, and in order to identify the exact cause, we'll need to take a look at the project file.
Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
Hi, Could our problem be that we are using Storyline 3 and not 360?
Lisa D'Amato
Lisa D'Amato
Air Permits Division
512-239-3075
Lisa.damato@tceq.texas.gov
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Hello Lisa,
I can confirm that both Storyline 3 and Storyline 360 are capable of publishing courses for web distribution, so something else is most likely causing the publishing of your courses to fail.
One test that you can do is to open a new project file and attempt to publish this to web, are you successful? If yes, then the behavior you're experiencing is most likely file specific and we'll need to take a look at them in order to figure out what's wrong.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
It does not give me the option to edit as the video did.
Hi Lisa,
You'll find the option to edit your response here:
Regarding your original issue with publishing your courses to web, can I ask if you are still experiencing this issue? Let me know if you are and I'll be glad to take a look at your project file to troubleshoot what's happening.
