Forum Discussion
Issues with Rise share links in Word documents
Good Morning
We have noticed an issue when using the Rise course share links in word documents and communications, in that when you click on the link it takes you to the Articulate log/info pa...
Hi Ken! Sorry to hear that this is happening. I would like to confirm if you are using the share link, like the one from the screenshot below?
Hi. Yes, this is the link we are using and up until recently it has always worked OK. It seems to work from Browsers and as I have said, from emails. However, when embedded in to Office documents, that's when we get the issues.
I have done a little further investigation myself and notice that the links work, even in word, when using a non-secure laptop or my mobile phone. The problem only seems to occur when I am using my client supplied laptop which has a lot of security on it. I thought this may be due to the VPN but it seems to behave the same even when that is switched off.
This leads me to think it is something to do with the security settings, but some clarification on this would still be helpful.
Hi Ken! Thanks for your reply and great work in isolating the issue. Have you checked out the FAQs in this article to see if any of them applies to you?
If the issue occurs only with your company-issued device, I would suggest reaching out to your I.T. team to check if this is caused by a security setting or software that is preventing links from working as expected. You can also open a support case here so that our engineers can take a closer look at your concern.
