Forum Discussion

ErinVincent's avatar
ErinVincent
Community Member
3 months ago
Solved

JAWS won't find focus or read anything on Lightbox

Hi, My team is having issues with JAWS not reading any information in light boxes. We tried SL Versions 3.96.33815.0 (1/21/25) to 3.93.33359.00 (Oct 22, 2024) with JAWS 2020 and JAWS 2023 and it's n...
accessibility
advice
Articulate 360
e-learning development
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
2 months ago

Hello ErinVincent, 

I have some great news to share! We just released Storyline 360 Update 97, which includes the fix for the bug where screen readers didn't announce text on lightbox slides. Please update Storyline 360 in your Articulate 360 desktop app to take advantage of this fix! 

    • ErinVincent's avatar
      ErinVincent
      Community Member
      2 months ago

      Luciana, 

      My colleague and I are continuing to troubleshoot and found that if we changed our screen scale to 125% JAWS would read the information using the arrow keys on a lightbox slide. The arrow keys still don't work to access the close button.  When the scale is set to 100%, JAWS reads nothing on the lightbox slides. This is the most peculiar experience I have had. 

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 months ago

        Hi ErinVincent!

        So sorry to hear you're still experiencing this issue after updating Storyline!

        I've noticed you've also opened a support case, that's been received by my teammate Woojin. I've updated your case with the additional feedback you've shared, as well as your sample files. You're in great hands working one-on-one with him, and he should be following up with you shortly!

        Let's continue the conversation through your case to keep all information in one spot.

Related Content