Forum Discussion
Job-Aid Design: Tips, Tricks, What to Include, How to Format?
Hello helpful instructional design & training peeps,
I've been working on designing a few job-aids lately and I was looking at templates and ideas for how to format it online when I though...
Hi Nicole,
This is a great discussion. I recently had to develop some for regulatory compliance at a call center. As everything else we do, I started with the business need. Our business need was for agents to be completely aware of Medicare regulations regarding a customer's right to an appeal. I used PowerPoint in a portrait layout to build the attached job aid. It seemed to work well along with dedicated coaching from supervising staff. In terms of formatting, I always picture a job aid to have a START and STOP point.
Thank you so much! Have been struggling to create a job aid for two weeks and I needed to see something new.
