Forum Discussion

RachelRoller's avatar
RachelRoller
Community Member
3 years ago

Knowledge Checks in Microlearning Module not acknowledging an answer selection

When creating a microlearning module, we added in knowledge checks. However, when the end user goes to click their answer to the knowledge check, the circle next to the answer doesn't fill in or a g...
rise 360
JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
3 years ago

Hi Rachel,

Great question! I understand the circles next to your knowledge check answers aren't filling in after clicking on them. I'd be happy to work with you to figure out why this is happening!

I built a test course and I wasn't able to reproduce the results you are experiencing. The expected result is for a smaller circle to fill the circle next to the answer as pictured below.

Would you be willing to share your Microlearning so we can troubleshoot? Here are the steps to do that.

  1. After logging in, go to your Rise 360 dashboard.
  2. Hover over the course you'd like to share.
  3. Click the 3 dots button on the course.
  4. Click Send a copy.
  5. Enter support@articulate.com in the email field.
  6. Type "This course is for John Morgan" in the notes field.
  7. Click Send.

Thanks for reaching out and I look forward to your response!