Forum Discussion

mattthorne-bc1f's avatar
mattthorne-bc1f
Community Member
7 years ago

Labeled Graphic Size and Quality

I'm using a screenshot of a menu as a labeled graphic. The image is 366x478. Even on a monitor set to display 1080p, it's a decent size, legible and would be fine in a web browser. The problem I a...
rise 360
mattthorne-bc1f's avatar
mattthorne-bc1f
Community Member
7 years ago

Updated scenario:

i'm using a screenshot captured at 1900 X 1200 at 1200dpi...

So, on my 1900 x 1200 resolution monitor, the image that i upload to Rise and that it shows me back should literally be identical to.the.pixel.

it looks...awful. This is not acceptable. Its not acceptable as basic functionality and It's not acceptable that in 5 months that nothing has been done to address this.  

I struggle every year to justify the cost of our subscription to my bosses and when this web based platform can't take an image that I give it and show it back to me in the exact same condition...makes it really hard for me to WANT to justify it.

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    7 years ago

    Hi Matt. I'm sorry you're not seeing the image quality you should expect with Rise 360. I'm opening a case with my team so that, with your permission, we can have a closer look at your image and how it's displaying in your course. You'll get a confirmation email with an upload link if you share your image file.

    I've also ensured our report for the labeled graphic block bug accurately reflects the impact it's having on our customers. We'll share more here when we're able.