Labeled Graphic Size and Quality

Safety glasses on....

This is currently not the only issue I've raised with Articulate where the response is basically "we're looking at it, we'll prioritize it and let you know." 

It's also not the only issue where either the product should just show the media back in the same condition as it was given or should behave the same if you use method A or method B (a block or a marker in labeled graphic)

When inquiring about our other open issue (it's been about the same time frame) I just got back an email stating how helpful it was for Articulate to understand how many folks are experiencing the issue and how often....a straight-up canned response. Of COURSE my team is experiencing it...WE reported it!!!

Beyond frustrated at this point. I shouldn't have to have such workarounds for issues this simple and I shouldn't have to beg for updates 4 - 6 months after reporting issues only to be given canned responses that offer me no actual updates.

Safety glasses off.