Forum Discussion

jimlittle's avatar
jimlittle
Community Member
11 months ago

Learner emails from custom domain

Hi all, Just in the process of configuring Reach, and I want to check: If we used a custom domain (eg "learning.company.com") When learners are invited - will they get the invite email from: "Rea...
reach 360
JoseTansengco's avatar
JoseTansengco
Staff
11 months ago

Hello jimlittle,

Happy to help!

There isn't a way to change the name of the email client that sends automated notifications to Reach 360 users. Our system manages this, and it is the same for all users. Can I ask if you are experiencing any issues with notifications not reaching their intended recipients?

  • jimlittle's avatar
    jimlittle
    Community Member
    11 months ago

    Thanks for the reply. We are doing our documentation of the onboarding process, and this wasn't so clear.

    Could I suggest that this is mentioned on the custom domain documentation page?

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      11 months ago

      Hi jimlittle!

      Glad to see Joe has been helping you!

      Happy to share your feedback with our product team. Also, we're tracking a feature request that will allow Reach 360 users to customize the sender address for e-mail domains. I've linked this discussion to the feature report so we can notify you if this enhancement makes it to our product roadmap.