Forum Discussion

jimlittle's avatar
jimlittle
Community Member
11 months ago

Learner emails from custom domain

Hi all, Just in the process of configuring Reach, and I want to check: If we used a custom domain (eg "learning.company.com") When learners are invited - will they get the invite email from: "Rea...
reach 360
JoseTansengco's avatar
JoseTansengco
Staff
11 months ago

Hello jimlittle,

Happy to help!

There isn't a way to change the name of the email client that sends automated notifications to Reach 360 users. Our system manages this, and it is the same for all users. Can I ask if you are experiencing any issues with notifications not reaching their intended recipients?

jimlittle's avatar
jimlittle
Community Member
11 months ago

Thanks for the reply. We are doing our documentation of the onboarding process, and this wasn't so clear.

Could I suggest that this is mentioned on the custom domain documentation page?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    11 months ago

    Hi jimlittle!

    Glad to see Joe has been helping you!

    Happy to share your feedback with our product team. Also, we're tracking a feature request that will allow Reach 360 users to customize the sender address for e-mail domains. I've linked this discussion to the feature report so we can notify you if this enhancement makes it to our product roadmap.