Forum Discussion
Learners not receiving Reach360 Notification about Enrollment
Hello Vim and Vibe Productions,
Thanks so much for reaching out! I see that you've opened a support case. Great call! One of our talented support engineers will be in touch shortly via email regarding what you're experiencing when enrolling learners in Reach 360. We appreciate your patience.
Have a great afternoon!
I am having this issue as well, we have tested it where we moved an existing learner into a group that has a learning path assigned, but no email was received to advise learning had been assigned. Can you please advise why the email wasn't triggered, or look into this?
Hi JessVance!
Thanks so much for testing that out. I appreciate you checking!
When a learner is added to a group that already has a learning path assigned, they’re enrolled in the content, but an email notification isn’t triggered in that case. Notifications are sent when learning is newly assigned or when a learning path is assigned to a group after learners are already in it.
If you’d like notifications to go out, you can simply reassign the learning path to the group once learners have been added.
Let me know if you’d like me to take a closer look at your setup. Happy to help!
Hi LaurenDuvall 🙂
That is good to know, I wonder if that could be an enhancement to the system?
If I reassign the learning path to the group, will that trigger an email to all learners in that group, or just the new ones? Also, if someone is currently working on the learning path, will it remove it as they're working on it? I know it would only take a few seconds but I'd not like to disrupt and learners while in progress.
Thank you!
