Forum Discussion
AndrewGlennie-3
2 years agoCommunity Member
Learning Modules not opening
Hi people,
An online module created in Rise was updated last week and since then learners have been unable to open the module. The module tries to open and then fails leaving a blank screen.
The...
AndrewGlennie-3
2 years agoCommunity Member
Agreed. But something is causing an error in the SCORM file as you can see in the SCORM Error image.
LeaSAgato
2 years agoStaff
Hi Andrew,
Thanks for letting us know you're seeing this issue. We have this documented as a possible software bug, and we'll let you know here if we have updates to share.
In the meantime, can you try resetting the learner's progress and see if the updated course loads correctly? Let us know how it goes!