Hello,
I have some large videos (one is 612MB) within a Storyline course. My learners are having some issues when viewing the course on their phones. My LMS vendor says it's because we didn't compress the videos, but I see that's something Storyline itself does. With this limited information, what would be your next step in troubleshooting this? TIA Sarah
Hello Sarah,
Thanks for reaching out!
We recommend testing how your course behaves in another LMS to isolate if the behavior you're encountering is specific to your LMS. This article explains how you can test your course in SCORM Cloud, which is an LMS that we use for testing courses:
If you'd like to decrease the size of your file in the publishing settings, you can do so by customizing the quality of your course. This article explains how:
If you are able to observe the same behavior in SCORM Cloud, open a support case with our team here so we can take a closer look at what's happening.
