Forum Discussion

LotharBoehm's avatar
LotharBoehm
Community Member
8 months ago

Loading dots always appear after visiting 2 slides

Dear Community,

I'm experiencing problems with my elearning. Whenever I complete 2 slides and want to transition to slide 3 the loading dots appear and never stop loading. This issue occurs in Review, my LMS, the preview in Storyline and in web export as well. The issue also occurs when I chose some random slides from the middle and start the preview in Storyline. Do you have any idea why this is happening?

Thank you very much!

Regards,

Clemens

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi WKO Administrator!

      Glad to see Ron has been helping you!

      Smart move on opening a support case! I see that my teammate Mick is handling your case and currently conducting tests with your file. He should be following up with you shortly.

      We can continue troubleshooting through your case to keep all information in one spot.

  • LotharBoehm's avatar
    LotharBoehm
    Community Member

    Dear Ron and Jürgen,

    thank you very much for performing your tests and coming up with a solution – I appreciate it very much! Now it works as it should :)!

    Thank you again and best regards,

    Clemens