Forum Discussion
Mail to Issues Using Button
Hello! I am having the same type of issue with the "mailto" option that has been addressed here for years but nothing has worked. My company has Outlook as our sole email client; yet, the mailto option does not work. Your responses to this problem have not been helpful. "Not sure why it's not working for you" is NOT a helpful or useful response; it is a dismissive and condescending shrug!
Why has no update been added to RISE to remedy this situation? Can you at least offer a viable solution to this problem, which should not be a problem in a 21st century application?
So, Articulate 360, what are you going to do about this issue?
Hi Lauren,
The comment above "Not sure why it's not working for you" was made by me, another Rise user, and not by Articulate.
Okay; thanks. It was still not a particularly helpful comment, but coming from "one of us" makes it more understandable. RISE has some frustrating limitations that should not be part of our experience with it.
Hi Lauren mailto should work on your machine but in some instances will not, because of group policies, browsers not having a default mail client selected, or many many other reasons. If your colleagues all have the same issue I would suspect it is the way your machines are configured.
You can check the javascript console to see if it throws an error, I don't believe anything is broken in Rise for Mail to it is just not working in your configuration.
Thanks, Phil. When will Articulate do something to make this application more useful to us in every aspect of its existence? There are so many issues that have been discussed for years, but no changes have been made.
