Forum Discussion

ElyseEdelbauer's avatar
ElyseEdelbauer
Community Member
7 years ago

Mail to Issues Using Button

I am working on creating a course and I want to use the interactive button to send an email to one of our facilitators.  I have entered the email (its a gmail address) in the "send to" location.  Wh...
rise 360
LaurenJones-d75's avatar
LaurenJones-d75
Community Member
3 years ago

Hello!  I am having the same type of issue with the "mailto" option that has been addressed here for years but nothing has worked.  My company has Outlook as our sole email client; yet, the mailto option does not work.  Your responses to this problem have not been helpful. "Not sure why it's not working for you" is NOT a helpful or useful response; it is a dismissive and condescending shrug!

Why has no update been added to RISE to remedy this situation? Can you at least offer a viable solution to this problem, which should not be a problem in a 21st century application?   

So, Articulate 360, what are you going to do about this issue?

KarlMuller's avatar
KarlMuller
Community Member
3 years ago

Hi Lauren,

The comment above "Not sure why it's not working for you" was made by me, another Rise user, and not by Articulate.

  • LaurenJones-d75's avatar
    LaurenJones-d75
    Community Member
    3 years ago

    Okay; thanks.  It was still not a particularly helpful comment, but coming from "one of us" makes it more understandable.  RISE has some frustrating limitations that should not be part of our experience with it.